Refund & Cancellation Policy
Last updated on 15-10-2024
Rishonn & Reyansh Private Limited (hereinafter referred to as “We”, “Us”, “Our”) is committed to providing high-quality industrial roofing and infrastructure solutions. This policy outlines the terms for order cancellations, returns, and refunds for products purchased through www.rishonn.com.
Rishonn & Reyansh Private Limited (hereinafter referred to as “We”, “Us”, “Our”) is committed to providing high-quality industrial roofing and infrastructure solutions. This policy outlines the terms for order cancellations, returns, and refunds for products purchased through www.rishonn.com.
1. CANCELLATION POLICY
1.1. Cancellation by Customer:
Before Dispatch: You may cancel your order at no cost within 24 hours of placing the order or before the material has been loaded/dispatched for delivery, whichever is earlier.
After Dispatch: Once the material has been dispatched from our facility or onsite work has commenced, cancellation requests will be rejected.
Processing Fee: For accepted cancellations, the refund will be processed after deducting applicable standard payment gateway transaction charges.
1.2. Cancellation by Rishonn & Reyansh: We reserve the right to refuse or cancel any order at our sole discretion due to:
Limitations on material availability or stock.
Inaccuracies or errors in product specifications or pricing.
Technical or logistical challenges at the project site.
1.1. Cancellation by Customer:
Before Dispatch: You may cancel your order at no cost within 24 hours of placing the order or before the material has been loaded/dispatched for delivery, whichever is earlier.
After Dispatch: Once the material has been dispatched from our facility or onsite work has commenced, cancellation requests will be rejected.
Processing Fee: For accepted cancellations, the refund will be processed after deducting applicable standard payment gateway transaction charges.
1.2. Cancellation by Rishonn & Reyansh: We reserve the right to refuse or cancel any order at our sole discretion due to:
Limitations on material availability or stock.
Inaccuracies or errors in product specifications or pricing.
Technical or logistical challenges at the project site.
2. RETURN & REPLACEMENT POLICY
2.1. Non-Returnable Items: Due to the custom-cut and industrial nature of roofing sheets and PEB components, materials cannot be returned once delivered and accepted at the site. 2.2. Replacement Eligibility: A replacement will only be provided if:
The material is found to be physically damaged upon delivery (before unloading).
The delivered quantity or size differs from the confirmed purchase order. 2.3. Reporting Window: Any damage or discrepancy must be reported to us via info@rishonn.com within 48 hours of delivery. The material must be maintained in the same form as delivered for inspection.
2.1. Non-Returnable Items: Due to the custom-cut and industrial nature of roofing sheets and PEB components, materials cannot be returned once delivered and accepted at the site. 2.2. Replacement Eligibility: A replacement will only be provided if:
The material is found to be physically damaged upon delivery (before unloading).
The delivered quantity or size differs from the confirmed purchase order. 2.3. Reporting Window: Any damage or discrepancy must be reported to us via info@rishonn.com within 48 hours of delivery. The material must be maintained in the same form as delivered for inspection.
3. REFUND PROCESS
3.1. Approval: Once a cancellation or return request is verified and approved, the refund process will be initiated. 3.2. Timeline: The refund amount will be credited back to the original payment method (Bank Account/Credit Card/UPI) within 10 to 14 working days. 3.3. Mode of Refund: No cash refunds will be issued. All refunds are processed electronically to the same account used for the initial transaction.
3.1. Approval: Once a cancellation or return request is verified and approved, the refund process will be initiated. 3.2. Timeline: The refund amount will be credited back to the original payment method (Bank Account/Credit Card/UPI) within 10 to 14 working days. 3.3. Mode of Refund: No cash refunds will be issued. All refunds are processed electronically to the same account used for the initial transaction.
4. CONTACT US
For any queries regarding your order status, cancellations, or refunds, please reach out to our grievance desk:
Email: info@rishonn.com
Address: S. No. 43, Fl 1102, B Wing, 11 Floor, Lotuslily, Pune, Maharashtra, 411027.
For any queries regarding your order status, cancellations, or refunds, please reach out to our grievance desk:
Email: info@rishonn.com
Address: S. No. 43, Fl 1102, B Wing, 11 Floor, Lotuslily, Pune, Maharashtra, 411027.
